Terms and Conditions 

Effective Date: April 3rd 2025

These Terms and Conditions (“Terms”) govern your use of the services provided by Regent Virtual (“we,” “our,” “us”). By accessing or using our services, you (“Client”) agree to comply with and be bound by these Terms. If you do not agree to these Terms, do not use our services.

1. Services Provided

Regent Virtual offers virtual assistant services tailored to real estate agents and busy professionals These services include administrative support, scheduling, lead generation, client management, document preparation, and other related virtual assistance tasks. Specific services and pricing will be outlined in your service agreement or package description or via phone call or other communicative format

2. Payment Terms

• Billing and Payment:

  • Clients are required to pay 30% of the total fee upfront before services commence. The remaining 70% is due 1 full month after the start of the service period, regardless of shortened months, leap years, or the specific start date.

  • Invoices for the remaining balance will be issued on the first day of the second month of service. Payment for this invoice must be made within 3 days from the invoice date.

• Late Payments:

  • If the full payment is not received within the 3-day window, a $25 late fee will be applied.

  • After the initial late fee, an additional $25 late fee will be applied every day for the next 14 days. After the 14-day period, the full amount, including late fees, will be subject to legal action in the state of Michigan. The client will be responsible for any additional costs incurred, including but not limited to legal fees or collection agency charges, related to the collection of the overdue balance.

• Refund Policy:

  • Payments for services are non-refundable once work has commenced. In case of any dissatisfaction or dispute, Regent Virtual will work with the client to resolve the issue, but no refunds will be issued for any completed work or services rendered.

3. Cancellation and Termination

• Cancellation by Client:

  • If the client wishes to cancel the service, they must notify Regent Virtual at least 7 days in advance. This applies to both mid-month cancellations and cancellations at the end of the month.

  • Mid-Month Cancellations: If the client cancels services in the middle of a service period, they are still required to pay the full cost for the entire month. No prorated refunds will be given, and the client will be charged the full amount for the month in which the cancellation occurs.

  • End-of-Month Cancellations: If the client wishes to cancel at the end of a service period, they must notify Regent Virtual at least 7 days before the end of the current month. Upon cancellation, the client will be responsible for paying the full amount for the month and may walk away at the conclusion of that month.

• Cancellation by Regent Virtual:

  • Regent Virtual reserves the right to terminate services at any time if the client fails to adhere to these Terms and Conditions or breaches the service agreement. In such cases, the client will still be required to pay for the full month of services, and no refunds will be issued.

4. Confidentiality and Data Protection

Regent Virtual respects the privacy and confidentiality of your business and client data. By working with Regent Virtual, you agree to maintain confidentiality regarding any proprietary or sensitive information shared. Both parties agree not to disclose any confidential information unless required by law.

Regent Virtual will make every effort to safeguard your data through secure systems and processes but is not liable for any loss or breach of data due to circumstances beyond our control.

5. Intellectual Property

Any content, documents, designs, marketing materials, or other intellectual property created during the course of the services remain the property of Regent Virtual until full payment has been received. Upon payment, the rights to the created materials are transferred to the client.

6. Client Responsibilities

• Access and Cooperation: To provide effective virtual assistant services, the client agrees to provide Regent Virtual with access to necessary accounts, systems, and documents. The client is also responsible for ensuring that all information provided is accurate and up to date.

• Timely Communication: The client agrees to respond to Regent Virtual’s requests for information or approvals in a timely manner to avoid delays in service delivery.

• Compliance with Laws: The client agrees to comply with all applicable local, state, and federal laws in relation to the services provided by Regent Virtual, and shall not request Regent Virtual to perform any services that would violate any such laws.

7. Limitation of Liability

Regent Virtual’s liability for any claims arising from the services provided is limited to the total amount paid by the client for the specific service giving rise to the claim. Regent Virtual will not be held liable for any indirect, incidental, special, or consequential damages, including loss of business or profits, or any damages resulting from the failure to perform any services caused by factors beyond Regent Virtual’s control.

8. Dispute Resolution and Governing Law

• Arbitration and Legal Action: Any disputes, claims, or controversies arising from these Terms or the services provided by Regent Virtual will be resolved through binding arbitration in the state of Michigan, as per the Michigan Arbitration Act. Both parties agree to submit to the jurisdiction of Michigan courts for purposes of enforcing any arbitration award.

  • If either party wishes to pursue legal action, it must be done in the state of Michigan. Both parties agree that any legal proceedings will be held in the courts of Michigan and will abide by Michigan state laws.

• Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of the State of Michigan, U.S.A., without regard to its conflict of law principles.

9. Force Majeure

Regent Virtual will not be held liable for any delay or failure to perform due to causes beyond its control, including but not limited to natural disasters, war, terrorism, government action, or failure of suppliers or contractors.

10. Modifications to Terms

Regent Virtual reserves the right to modify or amend these Terms and Conditions at any time. Any changes will be communicated to the client, and continued use of the services after such modifications will be deemed acceptance of the revised Terms.

11. Severability

If any provision of these Terms is determined to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full effect.

12. Entire Agreement

These Terms and Conditions, along with any service agreements or contracts signed by the client, constitute the entire agreement between Regent Virtual and the client. No verbal agreements or prior written documents will be considered binding unless incorporated into this agreement.

13. Indemnification

The client agrees to indemnify, defend, and hold harmless Regent Virtual and its affiliates, employees, contractors, and agents from any and all claims, losses, liabilities, and expenses (including attorneys' fees) arising from or related to the client's breach of these Terms or the use of Regent Virtual’s services.

14. Contact Information

If you have any questions regarding these Terms and Conditions or need further clarification, please contact us using the work with us tab on the website